Insight7

Score calls, coach teams, automate routine conversations.

What is Insight7? Insight7 focuses on turning customer conversations into call analytics, QA scoring, and AI-driven coaching for revenue and support teams. It listens to 100 percent of recorded calls and meetings, scores them against custom criteria, then turns performance gaps into roleplay scenarios, coaching assignments, and even AI agents that can handle routine interactions. With strong security credentials and broad integrations, it targets contact centers, sales organizations, and regulated industries that care about both call quality and coaching impact. Key Features: Automated Call Analytics & QA: Scores every call against weighted, configurable rubrics, including compliance, empathy, discovery quality, and closing behavior. Evidence-Backed Conversation Intelligence: Links each score to exact transcript moments, with alerts for low performance or risk events via Slack, Teams, or email. AI Coaching & Roleplay: Generates practice scenarios from real low-scoring calls across voice and chat, with instant AI feedback and iOS mobile access. Live Assist: Provides real-time prompts and buying-signal cues during live calls so reps know what to say next. AI Voice & Chat Agents: Always-on agents qualify leads, answer common questions, and route complex issues across voice, SMS, and chat.