Novu Connect

Novu Connect is an open source Agent Communication Infrastructure product that connects Claude-based agents to Slack, Microsoft Teams, WhatsApp, Telegram, and email through a single layer. It is built for product, CX, and engineering teams that already have an agent and want one coherent conversation across channels without owning separate bots, identity mapping, and threading logic for each destination.

What is Novu Connect? Novu Connect is an open source Agent Communication Infrastructure product that connects Claude-based agents to Slack, Microsoft Teams, WhatsApp, Telegram, and email through a single layer. It is built for product, CX, and engineering teams that already have an agent and want one coherent conversation across channels without owning separate bots, identity mapping, and threading logic for each destination. Key Features: Multi-channel agent connector: Links one agent to Slack, Teams, WhatsApp, Telegram, and Novu Email while keeping the agent code unchanged. Unified conversation threading: Resolves identities and threads so a user’s chat and email messages appear as one conversation to the agent. Claude-focused agent templates: Ships templates like Activation Coach, Trial Conversion, Welcome Guide, Knowledge Base, Ticket Tracker, and Troubleshooter with MCP connectors to tools such as Notion, Mixpanel, Stripe, Intercom, Zendesk, Confluence, and Freshdesk. Open source CLI setup: Uses the npx novu connect command and a public codebase so teams can inspect, adapt, and extend integrations. Enterprise-grade compliance: Advertises SOC2 Type II, HIPAA, ISO 27001:2013, and GDPR coverage for organizations with strict security requirements.