Zonka Feedback

Zonka Feedback is a customer feedback and AI intelligence platform that unifies surveys, tickets, chats, reviews, and other signals into a single system of insight and action. It focuses on AI-driven thematic analysis, sentiment, and impact scoring, then routes role-specific insights and automated workflows to CX, product, and frontline teams.

What is Zonka Feedback? Zonka Feedback is a customer feedback and AI intelligence platform that unifies surveys, tickets, chats, reviews, and other signals into a single system of insight and action. It focuses on AI-driven thematic analysis, sentiment, and impact scoring, then routes role-specific insights and automated workflows to CX, product, and frontline teams. Key Features: AI Feedback Intelligence: Aggregates structured and unstructured feedback across channels and runs thematic, entity, and sentiment analysis in near real time. Thematic & Entity Intelligence: Automatically clusters topics, detects entities like products, locations, and agents, and tags feedback to the right owners. AI Co-pilot / Ask AI: Lets users ask natural-language questions about feedback data, surface root causes, and get suggested next best actions. Impact Analysis on CX Metrics: Links feedback themes to NPS, CSAT, CES, churn, and revenue so teams can see which issues move key metrics. Role-Based Dashboards & Alerts: Delivers tailored dashboards and alerts for executives, CX analysts, product managers, and frontline leaders. CX Surveys & Feedback Suite: Provides multichannel surveys (web, in-app, email, SMS, WhatsApp, kiosk, offline, SDK) with NPS, CSAT, CES and automation.