Hiver

Hiver is an AI-focused customer service platform that brings shared inboxes, ticketing, and automation directly into Gmail or a standalone omnichannel workspace. It targets support, finance, IT, and HR teams that manage complex, multi-step requests across email, chat, Slack, and voice. The core problem it addresses is scattered customer communication, giving teams one place to collaborate on conversations while AI agents read tickets, call APIs, and act across tools like Shopify or Salesforce.

What is Hiver? Hiver is an AI-focused customer service platform that brings shared inboxes, ticketing, and automation directly into Gmail or a standalone omnichannel workspace. It targets support, finance, IT, and HR teams that manage complex, multi-step requests across email, chat, Slack, and voice. The core problem it addresses is scattered customer communication, giving teams one place to collaborate on conversations while AI agents read tickets, call APIs, and act across tools like Shopify or Salesforce. Key Features: AI Agents: Turn written procedures into workflows where AI reads tickets, calls APIs, updates records in systems like CRMs or ERPs, and resolves multi-step requests end to end. AI Copilot: Assists human agents by drafting replies, summarizing long threads, surfacing help center answers, and suggesting next steps within the inbox. Gmail-native and Omnichannel Workspaces: Hiver in Gmail lives inside the Gmail UI, while Hiver Omni brings email, live chat, Slack, voice, WhatsApp, and social channels into one console. Workflow Automation: Rule-based triage, routing, round robin assignment, and SLA-based workflows reduce manual queue management for high-volume teams. Knowledge, Portal, and CSAT: Built-in knowledge base, customer portal, CSAT surveys, and analytics connect self-service content, feedback, and team performance.